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Elite RetrEat Italia Terms and Conditions

Elite Retreat Italia Limited specialises in exclusively providing artisanal experiences in Italy with a particular focus on gastronomy and takes great pride in creating highly personalised itineraries. This enables us to have greater flexibility than other “holiday companies” but it also means that each trip is treated as “unique” and therefore is always different in terms of organization and complexity.

This is the online site and trading name of Elite Retreat Italia Limited. Our registered head office is at Flat 2, 7 Redcliffe Gardens London SW10 9BG.

These booking conditions govern all bookings with Elite Italia Limited. Any booking made or order placed by you, whether through the company’s website or otherwise, shall be deemed as an offer by you to purchase the relevant package or other travel arrangement subject to these booking conditions.

No contract between you and Elite Retreat Italia shall come into existence until Elite Retreat Italia Limited accepts full payment and issues a confirmation invoice. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

Booking services with Elite Retreat Italia Limited are currently only available to persons who are at least 18 years old. Individuals under the age of 18 must be accompanied by at least one adult.

By submitting a booking, you warrant and confirm to us that you comply with these arrangements. At Elite Retreat Italia Limited, we do our utmost to respond to requests and inquiries within one business day.

Terms of Payment

Accepted payment methods: Elite Retreat Italia Limited accepts payment by electronic bank transfer only.

We accept payment in Pounds Sterling and Euros.

When making an electronic bank transfer payment we will contact you with details once your booking request has been processed.

In order to confirm a booking, a deposit will be required. Elite Retreat Italia limited charges a 50% deposit payment or the full amount at the time of booking depending on when and what type of package is booked. The full balance payment is due 60 days in advance of the intended departure date. If the booking is made less than 60 days before departure, the full price of the trip will be payable at booking. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 60 days of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances cancellation charges will be applied as set out below.

  • Please note that for bookings with short notice, the availability of all services will need to be confirmed by our suppliers before the full package can be confirmed. In the rare event that a specific service is not available, an alternative will be offered or a full refund will be made. You will be notified of any relevant changes prior to the issuing of a confirmation invoice.
  • Packages booked more than 60 days before arrival: Elite Retreat Italia limited charges a non-refundable deposit of 25% of the total package price at the time of booking. If you are forced for some reason to cancel or delay your trip, your deposit will be protected by our deposit insurance policy which is accordance with “The Package Travel, Package Tours Regulations 1992” (see further information below).
  • Packages booked less than 60 days prior to arrival: Elite Retreat Italia Limited charges the full payment at the time of booking and depending on the time of booking a minimum non-refundable deposit of 50% of the total price will apply.
  • Groups packages booked more than 90 days before arrival: Elite Retreat Italia limited charges 50% of the total package price and a non-refundable deposit of 25% of the total package price will apply at the time of booking.
  • Group packages booked less than 90 days prior to arrival: Elite Retreat Italia Limited charges the full payment at the time of booking and depending on the time of booking a minimum non-refundable deposit of 50% of the total package price will be charged.
  • Packages on special offer: For certain promotions, such as the “Early Bird”, you may be required to pay in full at the time of booking to redeem the discount. (Terms vary by offer.) Standard payment terms apply to all special offers unless otherwise

For remaining payment after deposit: The full payment (less deposit) for packages—both for groups and individuals—will be charged by Elite Retreat Italia.

Payment must be made in the currency of the invoice and you will be responsible for any bank charges that may be incurred. In all cases, a booking will not be confirmed until we are in receipt of cleared funds

In the case of delayed payment, Elite retreat Italia reserves the right to treat this as a cancellation of the booking and withdraw its confirmation of the services.

Note: Some of our packages do have stricter payment rules, and in those cases the specific information will be provided before booking confirmation.

Insurance 

Please note we do not cover travel, medical or cancellation insurance and would suggest if you require these insurances that you put these in place prior to making your booking or travelling to your destination.

We also ask that you have travel and medical insurance before joining us on a trip and recommend that you review the amount of coverage included in your individual insurance package and that you are adequately covered for any eventuality including cancellation.

The Package Travel, Package Tours Regulations 1992

All customers booking with Elite Retreat Italia are fully insured for the initial deposit, and subsequently the balance of monies paid will be as per the booking confirmation form. The policy also includes repatriation if required, arising from the cancellation or curtailment of yourm travel arrangements due to the insolvency of Elite Retreat Italia, this insurance has been arranged by Advantage Financial Services through MAPFRE Assistance.

In the unlikely event of insolvency all enquires for claims must be informed to Speciality

Claims Services Limited on +44 (0) 1420 383012.

Validity of Prices

All rates quoted or shown in our tariffs are based on current prices and are subject to change without notice in the event of currency fluctuation, government taxes or any such cost increase that is beyond Elite Retreat Italia control. If an incorrect price has been posted in error, we reserve the right to refuse, cancel, amend or limit any order placed at the incorrect price.

Elite Retreat Italia reserves the right to notify you of any increase to prices already published in our pricelists, brochures or website. Any eventual changes in rates will not be made without at least eight weeks’ notice.

After the final invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes.

Cancellation 

For all cancellations, Elite Retreat Italia will make every effort to ensure the best protection for you. However, late cancellation can result in compensation claims from hotels and other service providers.  All cancellations must be sent to Elite Retreat Italia in writing, by letter or e-mail. In accordance with standard business practices of the travel industry, Elite Retreat Italia is obliged to charge customers cancellation fees at a percentage of the full price, as follows:

Cancellation Charges:

Notice of cancellation – Individual customers

  • 60 days or more prior to departure date: 25% of total package price is charged
  • Between 59 – 45 days prior to departure date: 50% of total package price is charged
  • Between 44-30 days prior to departure date: 75% of total package price is charged
  • Less than  29 days prior to departure date: 100% of total package price is charged

Notice of cancellation – Groups (10 or More)

  • 90 days or more prior to departure date: 25% of total package price is charged
  • Between 89 – 60 days prior to departure date: 50% of total package price is charged
  • Between 59-45 days prior to departure date: 75% of total package price is charged
  • Less than  45 days prior to departure date: 100% of total package price is charged

Please note that cancellation rules are stricter than normal for the following services: international and domestic flights, day tours that include flights, accommodation at hotels or villas, train tickets and cruises. Therefore, Elite Retreat Italia cannot refund any of these services booked through us.

Please note that cancellation by passenger(s) within a group may either result in a price increase for the whole group or a cancellation fee being charged to the passenger(s) who has cancelled.

We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute in case of cancellation.

Changes to Bookings

All requests for changes to a booking must be made in writing from the person who submitted the booking. An administration fee of 50gbp will be charged to for each day/night of the itinerary that is modified in addition to any additional supplier costs incurred by the change(s) requested.

However, the administration fee will be waived if changes are requested within 30 days of the date of booking. Additional supplier costs may still apply depending on the change(s) requested.

Transfers: A booking may be transferred from one party to another, provided that the new party upholds the conditions of the booking. An administration fee of 100gbp will be charged for the transfer, and both parties must assume joint liability for this fee and any other costs that may be incurred to the booking.

Special Offers – Terms & Conditions

The following terms and conditions apply to all Special Offers on

www.eliteretreatitalia.com  in conjunction with our standard booking terms for all Elite Retreat Italia visitor holiday packages:

  • Applies to new bookings only
  • Not valid in combination with any other discounts or promotions
  • Valid only for standard packages as listed on the website — not for customizations such as hotel upgrades or additional nights, supplemental activities or extra days with a rental car
  • Discount will be deducted from the total price at time of bookingEarly Bird Offers – Terms & Conditions
  • Below are terms and conditions for the Early Bird offers:
  • For new bookings only. “Self-drive” refers to standard packages with a rental car.
  • Not valid for vacation packages already on special offer or in combination with other discounts.
  • Discount does not apply for additional nights, activities or days with the rental car.
  • Discount will be displayed and calculated in the total price during the booking process.

Bookings of packages with the Early Bird discount are not commissionable for third-party travel agents.

Invoice & Voucher Delivery

All travel documents are sent electronically as PDF documents attached in an email.

You may also request to have the documents mailed to you by first class post. There is a small additional fee for this service. In accordance with mail order regulations, documents must be sent to the billing address of the cardholder, not to the address(es) of the passenger(s), unless they are one and the same. Please note that Elite Retreat Italia cannot accept responsibility for documents mislaid or lost. We therefore recommend that Registered Post or Courier Service send all documents to you to your home address,though there is an extra cost for this.

Liability

Elite Retreat Italia claims no responsibility for any loss, damage, accident, injury,sickness or schedule change due to weather, strike or any other cause beyond Elite Retreat Italia’s control. Elite Retreat Italia acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or company’s acts, defaults or delays.

Elite Retreat Italia reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights (domestic and international) or to scheduled travel by cruise, ferry, bus or train, the passenger is responsible for any additional costs incurred as a result of such changes (e.g., additional nights at a hotel, meals, transfers, etc.) at the time provided. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.

Our goal is to provide excellent customer service and in order to do so we maintain strict quality monitoring. If, for any reason, you are dissatisfied with your holiday package, we want to hear about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Elite Retreat Italia in writing within 30 days of your return. If you fail to do so, this may jeopardise your right to compensation.

All information in the website is subject to change. Elite Retreat Italia reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.

Invoice Terms and Conditions

Terms
In the absence of any payment within 14 days from the date hereof, interest will be charged at 8% over base rate to all amounts overdue. After the expiry of 14 days from service of this Notice, court action may be commenced for recovery of any outstanding balance, plus interest, without further Notice. Payment not received within 21 days of date billed will result in an additional charge of 1.5% per month and in addition the client is responsible for costs of collection including reasonable fees incurred in the collection process

Privacy policy

This privacy policy sets out how Elite Retreat Italia Limited uses and protects any information that you give Elite Retreat Italia Limited when you use this website.

Elite Italia Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Elite Italia Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.04.2015.

What we collect

We may collect the following information:

  •  name and job title
  •  contact information including email address
  •  demographic information such as postcode, preferences and interests
  •  other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at filippo@eliteretreatitalia.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website disclaimer

The information contained in this website is for general information purposes only

The information is provided by Elite Retreat Italia Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Through this website you are able to link to other websites which are not under the control of Elite Retreat Italia Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Elite Retreat Italia Limited takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Cookie policy

Cookies are very small text files that are stored on your computer when you visit some We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

  •  Remember what is in your shopping basket
  •  Remember where you are in the order process
  •  Remember that you are logged in and that your session is secure.  You need to be logged in

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)